Free Delivery with orders over $75 USD

Returns

Exchanges

  • We do not accept exchanges at this time.

Return Policy

  • Merchandise must be returned within 30 days of shipment
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags attached.
  • Any merchandise marked "Final Sale" cannot be returned.

    U.S. Hassle-Free Returns

    Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
    1. Visit runwayluxe.com/returns to start your return.
    2. Log in to your Runway Luxe account. If you don’t have an account, enter your order number and last name to find your order.
    3. Select the order or item(s) you would like to return and indicate the reason for your return.
    4. Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
    5. Print your label and place label on the outside of the package.
    6. Drop off at your nearest UPS location.

    International Returns

    Please follow the instructions on the return form included in your package. You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package.You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
    Runway Luxe Returns
    Order # _________

    Refunds and Processing

    • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
    • Original shipping charges are non-refundable.

    Store Credit

    • Store Credit can only be used online at our website, www.runwayluxe.com.
    • Store Credit cannot be transferred to another person or account.
    • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
    • Store Credit may be used to purchase gift cards to our store.
    • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
    • Store credit never expires.
    • Store credit is provided in U.S. Dollars.
    • Your use of the Store Credit constitutes your agreement to our Terms.
    • To view your Store Credit Balance, log into your Runway Luxe account. Your Store Credit balance will be displayed on the “My Account” page.
    • For more information about Store Credit, please contact us at info@runwayluxe.com.